Information about the Jessica Finochetti brand who we are, where we’re based, and how to reach us.
Learn everything about placing an order , how to make changes, track your shipment, delivery times, destinations, and what to do in case of a return.
Discover how to care for your lampshades to keep them looking flawless over time.
Learn how to create or cancel your account easily, view invoices, update your details, and access other account information.
You can learn our story on the About Us page.
The brand was born from a passion for artisanal design, natural textures, and the creation of interiors filled with soul.
We are based in Lisbon, Portugal, and we also produce in Brazil.
For more details, please visit our Contacts page.
Yes, as long as your order has not yet been processed.
Please contact us as soon as possible.
If your order is still pending, we’ll make the requested change or cancellation.
If it has already entered production or shipping, our support team will guide you through the next steps.
Once your order has been shipped, you’ll receive a tracking number by email.
Please contact us through WhatsApp or email, providing your order number and describing the issue.
You’ll find all contact options on our Contact page.
Some pieces can be made to order or reissued in future collections.
Yes. All orders are shipped in carefully designed packaging, with tissue paper and our exclusive box perfect for gifting.
We accept MB WAY (Portugal only), Google Pay, Apple Pay, Credit Cards, and PayPal.
Yes, we ship to all of Europe, the United Kingdom, and South of America.
No. To ensure shipment security and integrity, it’s necessary to cancel and place a new order.
Delivery time depends on the destination (postal code) and postal services.
You’ll receive an estimated timeframe once your order is shipped.
Yes. Simply enter the correct delivery details at checkout.
Please contact us directly so we can review your case with care.
Click on the user icon at the top of the website and select “Create Account”.
Select “Recover Password” and follow the instructions sent to your email.
Log in to your account, go to “Profile,” click “Edit Profile,” update your details, and save.
If you need help, contact our support team.
Go to your account area and click “Log Out.”
Contact us via WhatsApp or email at info@jessicafinochetti.com.
Alternatively, you can recover your password through your account page.
After logging in, go to your account and open the “Billing” section.
Yes. Please email us at info@jessicafinochetti.com, providing the invoice number and the updated information.
Send an email to info@jessicafinochetti.com and we’ll resend it.
The duplicate will also be available in your customer area.
